Terms of Service

ORDER PROCESSING

Placing an Order 

  • Online 24/7 at www.herbalist-alchemist.com. 
  • Our dedicated Customer Experience staff are waiting to assist you Monday through Friday 9 AM to 5 PM EST. We respond to voicemails as soon as possible. Phone: 800-611-8235  
  • Mail Order - Physical order form with check can be sent to:  Herbalist & Alchemist, 401 E. Washington Ave, Washington, NJ 07882 

Processing Times 

  • Orders received before 11:00 AM EST will begin processing same day. (Monday-Friday, excludes holidays). 
  • Processing times are usually between 1-3 business days. 

Picking Up Orders at Herbalist & Alchemist

  • Pickup Orders can be placed for local customers online at checkout or over the phone at (908) 689-9020 during business hours.
  • Processing time for pick-up orders remains the same (usually 1-4 business days).
  • You may pick up your order once you receive an email and/or text message notifying you that your order is ready.
  • The email/text from Herbalist & Alchemist will contain the pick-up locker number and access code.
  • Pick-up is at our new location inside the Warren Plaza on Route 57 East in Washington. The entrance to our vestibule is to the right of the CB Pet Market.
  • Our address is: 401 East Washington Ave, Washington, NJ 07882
  • Pick-up hours are Monday through Friday 9:00 AM to 4:45 PM, and Saturday 10:00 AM to 2:45 PM. (Herbalist & Alchemist is closed on major US holidays & pick-up will not be available when we are closed)
  • The order will remain in the locker for 5 business days.
  • If the order is not picked up withing the 5 business days, the order will be cancelled.

Restrictions 

  • Email orders are only accepted for wholesale accounts with terms. 
  • Once an order is placed, we cannot accept add-ons. If you need to modify an order, please call Customer Experience at 800-611-8235 as soon as possible.  
  • Unfortunately, customers are currently unable to change their billing addresses online. If you need to update the billing address on your account, please fill out this form and we will send you an email once the address has been changed. 
  • Customers are responsible for making sure that their billing and shipping addresses are correct at the time of order. Orders will be shipped to the address as presented. Changes to addresses on processed orders may be subject to additional charges.  
  • Expedited shipping does not mean expedited processing. If you have chosen expedited shipping, we will ship the order expedited once it has completed our normal processing time (usually 1-3 business days).  

PAYMENTS

Accepted Credit Cards 

  • Visa 
  • Mastercard 
  • Discover 
  • American Express 

Other Payment Methods

  • Shop Pay

Check or Money Order 

  •  Orders paid via check can be placed but will not be processed until the check has arrived and been cleared. 
  • There will be a $30 charge for returned checks. 
  • We are unable to process HSA (Health Savings Account) credit cards. 

PayPal Express 

  • Orders paid via PayPal Express are charged at the time of order and are considered prepaid.  
  • No modifications can be made to PayPal Express orders. If a PayPal Express order must be cancelled for any reason, refunds take approximately 7-14 business days to process.  
  • Please review your cart carefully and ensure that all shipping information, applied discounts and item quantities and sizes are correct.  
  • We do not accept PayPal Express payment for international orders. 

C.O.D. Wholesale Accounts 

  •  No 3rd party C.O.D.’s accepted. C.O.D. charge is in addition to shipping charge and is equal to the current rate charged by UPS. Please call for current C.O.D. rate. 
  • Accounts filed for collection are responsible for all legal fees incurred by Herbalist & Alchemist. 
  • All prices are reflected in US Dollars. 
  • Herbalist & Alchemist is not responsible for lost packages or damages that may occur during shipping. 

INTERNATIONAL ORDERS

Placing an International Order 

  • International ordering is currently unavailable online. Please fill out the International Quote Request Form for a shipping quote.  
  • We will respond to your inquiry within the next business day. 
  • Orders must be prepaid with a valid credit card by calling Customer Experience directly at 908/689-9020.  

Please Be Aware 

  • All international shipments are final sale, non-returnable, and non-refundable. 
  • All prices are reflected in US Dollars. 
  • Only Visa, MasterCard, American Express and Discover credit cards are acceptable for payment. HSA (Health Savings Account) credit cards cannot be processed at this time. We currently do not accept PayPal for international orders. 
  • Your signature may be needed to deliver your package(s). 
  • Herbalist & Alchemist is not responsible for any lost or damaged packages, customs duties, clearance fees, broker fees, confiscation of goods, charges or time delays that may be imposed upon your shipment. 
  • There may be additional fees that are not the responsibility of Herbalist & Alchemist. Check your local customs office for information regarding this as well as if the product can be imported into your country. 
  • Shipments are restricted to a maximum of 192 fl. oz. per box. Additionally, all bottles must be 16-ounce sizes or smaller. 
  • No changes can be made to international quotes. All shipping prices are based upon the weight and dimensions of the box in which the order ships. Any changes will require a new quote. 
  • All international purchases are final, and products are not returnable (excluding defective items and those that are a result of an error by Herbalist & Alchemist). 

Out of Stock

There are times when we may unavoidably go out of stock on certain items due to a variety of factors. Our highest priority is working to get these items back in stock as soon as possible.  

  • Items may go out of stock without notice. 
  • Out of Stock items vary in their release time. 
  • Release times for Out of Stock items may increase or decrease depending on various factors. 
  • For questions on Out of Stock items, please contact Customer Experience.  

Botanical Characteristics

Our website lists botanicals in our products by both their common name and their Latin binomial as found in the American Herbal Products Association’s Herbs of Commerce publication. Note that depending upon availability we may occasionally substitute another species. We will only use species with similar activity or make other changes if approved by our herbalist, David Winston RH(AHG). If such a species is not available, we will not make the product until an approved species becomes available.  

Our website also lists our most frequent fresh or dried botanical selection. Note that due to seasonal availability we may substitute fresh for dried or dried for fresh botanicals, if approved by David Winston RH(AHG). Plant part descriptions may change slightly depending on whether we are using fresh or dried plant material. All of our labels reflect specific lot characteristics. 

Botanical (Latin) Names

Please be aware that Latin names change. Older reference books often have out of date names and more current reference materials may or may not have the current species name. We generally use current Latin names, unless an older name is so well known that it would be confusing to list the newer name. If you have any questions, please do not hesitate to ask.

Prices

Although we strive to maintain constant prices, they are subject to change without notice.

SMS Terms of Service

This SMS Privacy Policy (this “Privacy Policy”) describes how we collect, use and disclose your personal information in connection with your use of the services to receive short message services and/or multi-media services for marketing and non-marketing purposes from us through SMS Services platform. This Privacy Policy is strictly limited to the SMS Services described herein. By enrolling in, using or accessing any of the SMS Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the SMS Services. This Privacy Policy is incorporated into our Terms of Service covering SMS Services. We use your personal information to provide you with our products and services and other relevant information. We may also use this information to market our products and services to you, including by the SMS Services subject to your consent. We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out. We may use third-party service providers to assist us with providing and marketing our products and services to you, and we may disclose your information with such third parties for these purposes. Notwithstanding anything set forth in this Privacy Policy, we do not share text message opt-in consents or related mobile telephone numbers with third parties, except with our service providers and vendors to provide the SMS Services. Please review our SMS Service Provider’s Data Notice for information about how they use your information. We may also share your personal information if necessary to comply with any applicable law or regulation, to respond to a subpoena, search warrant or other lawful request for information we receive, in the event of a merger or sale of our company, or to otherwise protect our rights or property.

  • OPTING OUT: If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.
  • ELIGIBILITY: To receive SMS Services, you must be a resident of the United States and 18 years of age or older.

The SMS Services may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these SMS Terms. We may also change the telephone number or short code we use to operate the SMS Services and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed. Disclaimer of Warranty and Liability: The SMS Services are offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any Message or information sent through the SMS Services. To the fullest extent permissible pursuant to applicable law, we are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees. 

Modifications: We may revise, modify, amend, suspend or cancel all or any part of the SMS Services or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these SMS Terms at any time. Any such modification will take effect when it is posted to our website or websites associated with the SMS Services. You agree to review these SMS Terms periodically to ensure that you are aware of any modifications. Your continued use of the SMS Services will constitute your acceptance of those modifications or changes.