Return and Refund Policy

Herbalist & Alchemist believes that quality is the responsibility of every employee and must never be compromised. We are committed to producing the highest quality products available. If you are not 100% satisfied with our product, please email  sales@herbalist-alchemist.com or call 1-800-611-8235 to speak to a Customer Experience representative.

Return Requirements

  • Must be pre-approved by Herbalist & Alchemist
  • Requested by the party to whom the invoice was billed
  • In unused, sellable condition (unopened, unmarked, original undamaged packaging)
  • Reported within 60 days of invoice date
  • Accompanied by a return authorization number that will be provided by approval from Herbalist & Alchemist.

To provide a return authorization number, the Customer Experience agent will need:

  • The reason for the return
  • Information from the bottle such as the product name, size, lot number, best by date, and bottling code
  • The name of the party who purchased the product
  • The best phone number to reach the party who purchased the product

Exceptions

  • Special Order Formulas and sizes 16 ounces and larger are non-returnable.
  • Products that are past the best by date will not be considered eligible for credit/exchange/partial credit/refund/partial refund/store credit.
  • All returns (excluding defective items and those that are a result of an error by Herbalist & Alchemist) are subject to a 20% restocking fee and are returned at the buyer’s expense.
  • Products purchased from a Health Food Store, Practitioner, Amazon.com, or other third-party seller must be returned to the original place of purchase.
  • We may require digital photo(s) for returns that are due to defect or error on the part of Herbalist & Alchemist before we issue a call tag for collection.

Your return must

  • Be packed in a box
  • Be properly cushioned to avoid breakage during return shipping
  • Have a copy of your invoice with the return authorization number written on it inside the box
  • Be received at Herbalist & Alchemist within 30 days of approved return authorization
  • Be returned using trackable shipping service. Shipping cost is the customer’s responsibility unless otherwise authorized
  • Returned to: Herbalist & Alchemist, 401 East Washington Ave, Washington, NJ 07882

A refund will not be issued for any returned item that is damaged during shipping to Herbalist & Alchemist.

Damages and Discrepancies

We understand that mistakes happen. We will always work to resolve issues our customers encounter as soon as possible.

  • Please report damaged goods and/or discrepancies immediately upon receipt. 
  • H&A is only responsible for orders once they have arrived at their destination. Loss or damage to orders still in transit is the responsibility of the carrier.
  • We are not responsible for orders that have been shipped onward using a third party freight forwarding company. 
  • Customers may be asked to provide additional information, such as delivery photos, to verify the claim.