How do you use your training to guide your customers’ product selections?
David has taught me to follow the Science. I research every single product I carry in the store, and make sure each and every product is clean, pure, and effective. I also let customers know their options depending on their specific needs or general preventative care. The knowledge about each product and what goes into each product and what they do for each individual, I believe is crucial for people’s wellness journey.
We did an interview with the previous owner Elaine Kilgannon of Second Nature a few years ago and it sounds like an amazing community resource. What drew you to buying the store?
Our community is fantastic! They are very much open to our industry and believe in healing naturally. They rely on us and our knowledge to help them and they know we will always be here for them and their families. My business partner and I decided to buy the store because we knew Elaine was retiring and being here for the community is so very important for all of us. Second Nature is very blessed by our community,and it is my pleasure to continue to be here. Going to work every day, investing my time, knowledge, and energy is 100% worth it because I am changing people’s lives and that is extremely rewarding. I look forward to the next 20 years serving our community, learning and expanding my knowledge to better serve anyone who is looking for help when they walk in Second Nature Health Food Store.
What are some on the most popular H&A products you sell, and what are some of your personal favorites?
Herbalist & Alchemist’s entire line does very well in our store because of the quality and its well-designed synergistic effects. Some of our biggest sellers are: Hawthorn Solid Extract™, Sinus Support Compound™, Astragalus/Echinacea Compound™, Immune Adapt™, Healthy Skin Tonic™, Women’s Formula™, Women’s Transition Compound™, Bitters, and Herbal Relief Throat Spray™. Some of my personal favorites that have helped me are: Ginkgo/Horse Chestnut Compound™, Spiced Bitters™, Phytocalm™, and Burdock/Red Root Compound™. The quality of all of their products is outstanding and they are known for that, but what makes them the best in my personal opinion is their effectiveness and consistency.